FAQ's - Ask what you want

We do have restock notifications! If a product is coming back in stock, simply click on the size ofthe product you're wanting to be notified of and a button should appear that says once somecome back in stock, it will send you an email to notify you

For most light dirt or dust, gently wipe your leather jacket with a soft, slightly damp cloth. For more stubborn marks, we recommend taking it to a professional leather cleaning specialist. Avoid using household cleaners, harsh chemicals, or soaking your leather jacket, as this can damage the material. You can also use a quality leather conditioner a couple of times a year to keep the leather supple and prevent it from drying out.

Hang your leather jacket on a wide, padded hanger to maintain its shape. Store it in a cool, dry place away from direct sunlight or heat. Avoid storing it in plastic bags, as leather needs to breathe. A breathable garment bag is a great option for longer storage.

Care instructions vary depending on the specific material. Always check the care label inside your garment for the manufacturer's recommendations. In general:Machine Washable Items: For most of our non-leather items, you can machine wash them in cold water on a gentle cycle. Use a mild detergent and avoid bleach.Drying: Tumble dry on low heat or, even better, hang or lay flat to dry to prevent shrinkage and maintain the fabric's integrity.Ironing: If needed, iron on a low setting, and it's always a good idea to iron inside out to protect the fabric.

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this information to monitor the progress of 1 your delivery. If you don't receive your tracking information within [Insert Timeframe], please don't hesitate to contact our customer support team.

We Offer Free Shipping Worldwide, but in some Regions a little handling Fee will be applicable.

Yes, Customers can Return their Orders via email or live chat support, Return Policy will be Applicable, https://hnaleather.com/policies/refund-policy

1. For Returns or Exchanges with HNA Jackets:If you're returning or exchanging an item with us, we will most likely email you a prepaid shipping label as part of the return/exchange process.Keep an eye on your inbox (and your spam/junk folder just in case) after you've initiated the return or exchange through our website or by contacting customer support.The email will contain the label as an attachment (usually a PDF file) that you can then download and print.
2. If You Are Shipping Something Yourself: In this case, you would typically purchase and print the shipping label yourself through the website of the shipping carrier you choose (e.g., FedEx, UPS, DHL, etc.).You'll need to create an account on their website, enter the recipient's address, your return address, the weight and dimensions of your package, and select the shipping service you desire. The website will then calculate the shipping cost, and once you pay, you'll be able to download and print the shipping label.

1. Contact Our Customer Support Immediately:The sooner you let us know, the quicker we can start to resolve the issue for you.You can reach our customer support team via [Specify contact methods, e.g., email at support@hnaleather.com, ,or through the contact form on our website].2. Provide Details About the Defect:When you contact us, please be as specific as possible about the issue. This will help us understand the problem and find the best solution.Include details like:Your order number.The name of the item.A clear description of the defect (e.g., broken zipper, tear in the leather, missing button, stitching issue).If possible, attach photos or a short video clearly showing the defect. This is incredibly helpful for our team to assess the situation.3. Keep the Original Packaging:Please retain the original packaging, including any tags and labels, as this might be required for returns or exchanges.4. Follow Our Customer Support Team's Instructions:Our team will guide you through the next steps, which may include:Returning the item: We will likely provide you with a prepaid shipping label (as mentioned in our shipping FAQs) to send the defective item back to us.Exchange for a new item: If the item is in stock, we may offer to send you a replacement as soon as we receive the defective one or even beforehand in some cases.Refund: If a replacement isn't available or you prefer a refund, we will process it according to our return policy once the defective item is received.5. Be Patient and Cooperative:We understand this can be frustrating, and we'll do our best to resolve the issue promptly and fairly. Your patience and cooperation during this process are greatly appreciated.Our goal at HNA Jackets is for you to love your purchase. If you receive a defective item, please don't worry – we're here to make it right!

We Offer Multiple Online or Cashless payment methods to Make the shopping ease for our customer.
Payment Methods
VISA
Master Card
JCB
Discover
American Express
Shop Pay
Diners Club
Apple Pay
Google Pay
Amazon Pay

Standard Shipping Takes 6-9 Days,
Expedite Shipping Takes 4-6 Days.

Yes, We value our customer's Data privacy, we used SSL, Our site is SSL certified and trusted site by Google.